The Alannah Hill Online Store is happy to offer customers a refund / exchange / or a 110% online credit for items purchased online. 110% online credit option is only available for items purchased at full price. Alternatively, you can exchange your online purchase at one of our boutiques. There is no refund on sale/promotional items, however we are happy to offer an online credit or exchange sale items, In absence of any fault, we do not exchange or refund hosiery, hair accessories, earrings or swimwear.
Return by Post
All deliveries will come with an Online Store Returns Form. This must be completed and sent back with your return to the following address within 15 business days of receiving of your order:
Alannah Hill Online Returns
61 Church Street
Abbotsford VIC 3067
Once the item/s have been received and reviewed, you will either receive your new items (for exchange), a refund for the cost of the purchase (excluding original shipping cost) or an online credit. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.
Please note the online boutique can only exchange items for a different colour or size. If you wish to exchange you item/s for a different style, we recommend you visit one of our beautiful boutiques.
Return to Store
Alannah Hill is happy to exchange online purchases for 'change of mind' reasons at any boutique within 15 business days of receiving your order (David Jones concessions are unable to accept online exchanges). The online purchase receipt as well as the purchase credit card are required when making an exchange. Please note that Alannah Hill boutiques can only exchange items purchased online. Boutiques are unable to issue refunds. These can only be processed by the online store.
If your item is faulty please contact us on (03) 8420 0388 or email us at firstname.lastname@example.org and we will send an express post satchel for you to return the faulty item. Once the item has been received we will happily issue you with a full refund.
110% Online Credit
Alannah Hill will send you an Online credit voucher via email for 100% of your original purchase, plus a bonus 10% to use on your next purchase. 110% online credits are valid for three months, and can only be used online. 110% Online credits are only issued on full price items.